Protractor Guided Tours - Service And Maintenance

Protractor Concepts in a little more depth

These Guided Tours will introduce you to the major Protractor concepts in a little more depth. Each tour covers one Protractor topic, and each topic builds on concepts covered in previous topics. Therefore, your first time through, you should consider viewing the tours in the order they are presented.

The tours are self-running, narrated Flash^® tours. You will require a fast Internet connection, a computer equipped with a sound system, and a screen resolution of at least 1024x768.

Important Note: If you have Windows XP Service Pack 2 installed, Internet Explorer Popup Blocker will prevent the tour from running properly. Please add "protractor.com" to your Trusted Sites list for the best experience. If you are using custom level for your trusted site, make sure "protractor.com" is able to popup window as well as initialize window in full screen.

Important Note: If you are using FireFox or any browser that prevents the pop up window to go to full screen. Just press F11 or appropriate key to make the new window full screen after it is popped up.

The available tours are listed below. To start a tour, click it’s name.

Contacts Management Tour Part 1 (Approximate Tour Time: 15 min.)

With traditional management software, you manage separate lists of customers, suppliers, and employees. With Protractor, you simply have one list of contacts. A contact may have any number of relationships with your business. Part 1 of this tour takes an in-depth look at Protractor's Contact Cards.

Contacts Management Tour Part 2 (Approximate Tour Time: 12 min.)

Your Contacts Lists is one of your business's most valuable assets. Part 2 of this tour takes a detailed look at the features of Protractor's Contacts Manager.

Vehicle Care Tour (Approximate Tour Time: 14 min.)

Protractor's software products and computer services were designed specifically for service businesses - businesses which maintain vehicles or equipment on scheduled maintenance plans. This tour introduces Protractor's Vehicle Care Maintenance cycle, then takes an in-depth look at Maintenance Plans and Vehicle File Cards.

New Work Wizard Tour (Approximate Tour Time: 16 min.)

Protractor's New Work Wizard was designed to turn every person at your shop into a professional Service Advisor. It allows anyone who answers the phone or greets customers to gather the information required to book a service appointment using the same professional script - every time. In this tour, we take a look a Protractor's unique New Work Wizard.

MAP Tour (Approximate Tour Time: 3 min.)

This tour is a downloadable Executable (File size 4.7MB).

This tour demonstrates how Protractor Software can be configured to use the Mortorist Assurance Program (MAP) specification. Protractor's unique inspections are fully integrated with MAP to allow consistent technician reporting using MAP standards.

Service History Tour (Approximate Tour Time: 10 min.)

Each time you inspect a vehicle, service a vehicle, or create an estimate, you generate Service records which Protractor carefully records and categorizes by Service Category. In this tour we take a detailed look at the three ways you may retrieve and view a vehicle's Service History.

Service Forecasting Tour (Approximate Tour Time: 14 min.)

Two important aspects of Protractor's Vehicle Care Maintenance cycle are handling outstanding or deferred work, and forecasting when upcoming service will be due. In this tour we take a detailed look at how Protractor performs these important tasks.

Service Reminders Tour (Approximate Tour Time: 12 min.)

To prepare Service Reminders, Protractor analyzes a vehicle's Service History relative to its assigned Maintenance Plan. In this tour, we take a detailed look at how Service Reminders and Thank You Letters work.

Protractor Scheduler (Approximate Tour Time: 7 min.)

This tour will introduce you to Protractor's advanced scheduling system. This tour will cover the setup for the advanced schedule and the how to use the scheduler.