Generally, the installation procedure includes downloading the software, installing it to your local computer, connecting to your data server, and setting basic options. You can find detail explanations of each step in the sections below.
Shop Manager is compatible with Windows 10.
Follow these steps to download and install Shop Manager:
Download the installation file to a folder on your computer.
Unzip the file into a folder of your choosing.
Double-click to run the setup.exe file and follow the installation wizard through to the end.
Double click on the new Shop Manager icon on your computer desktop and wait for the file explorer pop-up.
You will be prompted for a security certificate (provided to you by your Protractor representative). Locate the certificate on your computer and select it.
The Shop Manager Central software will download and install onto your computer. and an icon will be placed in the system tray
The Client Software will then be downloaded and installed based on what Shop Manager Central determines is required to connect to your database
The client software will automatically run after the installation and you should see a popup window that prompts you to login.
Choose the Administrator for the user and enter the password provided by your representative, then click the OK button to login.
To configure the manager options, click on the application button in the top left corner of the Shop Manager window and then click the Manager Options button to display the Options popup. You can choose to modify the Language and Security settings, and also choose About to view the version of the software you are running. See the details in the sections below.
To set the language preference, click on the Language menu item in the left pane and the options will appear in the right pane. When you select the language that you want to use, that is the language that will be put into use throughout Shop Manager. It does not, however, affect any user data entries, which is controlled by Windows.
English (Canada) - This option sets the language to English with Canadian spelling.
English (United States) - This option sets the language to English with American spelling.
French (Canada) - This option sets the language to French with French Canadian spelling.
To save any change that you make here, simply click the OK button.
There are a number of reasons one can have connectivity issues. The servers have a long standing history (since 2001) of uptime. With very few exceptions over the years they have always been available for connection.
Most connectivity issues are either at the user end or somewhere in between. When there is an connectivity issue somewhere in the cloud at major network junction, traffic gets rerouted on another route. Similar to vehicle traffic, when there is congestion or road closures, traffic needs to take an alternate route. The alternate route may not be as efficient and slower. This can happen on the internet highway as well but it is usually temporary in nature.
Most connectivity issues are local at the user end. As convenient as wireless technology is, it is often the most susceptible to interruption through interference. Hard wired connections are more reliable and should be use when possible. Problems on the device being used can also play a role. Network hardware, software (especially security software and fire walls), and other tasks running that are competing for the internet bandwidth on the device. Then there is the modems, routers, and switches that connect you to your local internet service provider.
All of the local connectivity variables should be check first, and can be done using the tools above, before assuming the problem is outside of your own network and internet service provider.
Click About to see the version information for the Shop Manager software.