In this webinar, you can learn a number of techniques to be more efficient in making adjustments and fixing mistakes. This webinar focuses on these features:
Edit Entry - Payable Account Entry
Change - Customer Payment Method
Delete Entry - Payment, Service Charge & Adjustment
Undo
Release Work Order Deposit
Delete Item Recovery
Watch the video segments below to see walkthroughs on how to fix errors in Shop Manager.
Below is a summary of each of the subtopics that we cover in this webinar. You can find more help in the links given in each section, and you may also want to also review the slide deck that can be seen throughout the webinar videos.
Editing an entry within payable accounts is limited to the following: Supplier Invoice, Bill, Return Item Credit Slip, Warranty Claim, and Contra entries. Edit entries include; Date Due, Payable Account and Description.
It's not possible to edit entries that have a debit or credit applied to them. Line item entries that have different values in the Amount and Outstanding columns will have either a debit or credit applied.
To access this feature, click the Accounting button in the home ribbon then select Payable at the bottom of the left window pane.
Use the Search field at top left window pane to location the payable account to edit.
Select the payable account from the list below the Search field. All current (non purged) details will display in the right pane.
Locate the entry to edit by clicking on any column header to sort that column (click a second time to sort that column in reverse order).
You can also use the Find feature in the Transactions menu.
Select any supplier invoice, bill, return item credit slip, warranty claim or contra entry, and then right-click and choose Edit from the pop-up menu.
Use the Date Due smart label to change the Date Due.
Click the small binoculars button to search and select a different payable account.
Optionally, edit the Description.
Additional help is available in the Accounts Payable article.
The feature is accessible from the home ribbon: Banking > Cash Drawer.
Follow these steps to change a customer payment method:
Locate the Payment Method line item entry that you want to change by means of the following:
Payment Method groups
Column sort - click on any column header to sort that column (click a second time to sort that column in reverse order).
Find from the ribbon.
Select the payment method line item entry, and then right-click and choose Change Payment Method from the pop-up menu.
Use the To smart label to view other payment methods, and then choose a new Payment Method.
Additional help is available in the Cash Drawer and Daily Procedure article.
With this feature, a user can delete an entry for payment, adjustment, and receivable service charges. Click the Accounting button in the ribbon and then choosing either Payable or Receivable at the bottom of the left window pane.
Follow these steps to delete a payment, adjustment, or receivable service charge entry:
Use the Search field at top left window pane to location the account to edit.
Select the account from the list below the Search field. All current (non purged) details will display in the right pane.
Locate the entry to edit by clicking on any column header to sort that column (click a second time to sort that column in reverse order).
You can also use the Find feature in the Transactions menu.
Select any payment, adjustment or service charge.
Select Delete from the ribbon.
Confirm the deletion.
Deletions are not permissible to any line item entry that has a debit or credit applied–or an item that has been purged. Line item entries that have different values in the Amount and Outstanding columns will have a debit or credit applied. Also, it is not possible to delete any payments that have already been reconciled in a bank or credit card reconciliation.
Additional help is available in the Delete sections of the Accounts Payable and Accounts Receivable articles.
This feature gives a user the ability to reverse specific entries or actions, but it is limited to these specific places within Shop Manager:
Undo the last purge within Payable and Receivable Accounts.
Undo a deposit within Bank Accounts.
Undo a payroll Entry from within Taxes & Payrolls.
Undo remittances within from within Taxes & Payrolls.
Undo the last reconciliation from within Bank & Credit Card Accounts.
Additional help is available in the Reconciling Bank Accounts and Credit Cards article.
This feature releases (refunds) a work order deposit. In order to use the Release Deposit there must be a previous deposit added on the work order.
To access this feature, select Deposit from the work order ribbon, then select Show All, and then follow these steps:
From the Deposit Transactions window, select the Action button at lower left, and then select Release.
If more than one deposit exists, select the deposit to be released first.
Enter the Release Deposit entries and then select OK
Deposits and release deposit details are entered in the Banking > Cash Drawer.
If a release deposit will be paid by company check, the next window will prompt the user with a list of available bank accounts and to complete a check entry.
A utility is available to help you recover items that have been deleted, including any of the following:
Profit Center
Service Category
Contact
Service Item
Inventory Material
Work Order
| NOTE: Access to all any of these types of items will depend on security permissions for each user in relation to the item in question. |
Follow these steps to recover previously deleted items:
Click the Utilities drop-down button in the Home ribbon, and then choose Delete Item Recovery.
At the top of the Delete Item Recovery tab, choose a Start Date and an End Date for when the item was deleted.
Enter a search term, or enter either the * or % character to return all items that fall within the date range that you specified in the previous step.
In the drop-down, choose the type of item that you need to recover, such as Contact, Service Item, or other item.
Click the Search button to list all matching results.
Review the listing and see if there are any matching items that you want to recover.
Click on an item you want to recover and click the Recover button in the ribbon. Click Yes in the confirmation popup window.
Additional help is available in the Deleted Item Recovery article in the Utilities chapter.