A typical approach to automotive repair CRM is to continually follow-up on customers that are delinquent in their service. Most aftermarket CRM companies offer services that align with this approach.
This webinar helps you to change your focus to manage service customers more effectively and increase your revenue. You may be thinking that there must be a better way than spending the bulk of your CRM effort and resource on customers that are delinquent for service and seem unlikely to return (a breakdown customer). In this webinar, you'll learn how to put most of this effort on customers who have already agreed to the next service visit and have strong incentive to return. These are maintenance customers. The Protractor CRM 360° solution is designed to reward loyalty.
Watch the video segments below to learn the details of this approach and see in-depth walkthroughs on CRM 360° functionality.
To jump to specific chapter in the video, click on Watch on youtube in the embedded video or click on this link.
For more information, see the slide deck for this webinar.