Important: Print this page out so that you have it on file when you require to contact Support.When using the software, you are assured of ongoing technical support whenever you need it.
If you require assistance while using the software, your first stop should be this Online Guide. The step-by-step instructions and explanations of the system functions should assist you if you need to know how to use a function, or the significance of a field or other item on a window.
If your problem is of a more technical nature, you can get in-person assistance by contacting your Sales and Support Representative, or Support directly:
By using the online support issue reporting system at Software Support.
By email to your Customer Care representative using the software's built-in Help | Support... menu option (Emailing Support)
By phone.
Important: Print this page out so that you have it on file when you require to contact Support.
Remote Help: There may be times when support will need to remotely connect to your computer to help diagnose problems. When asked, you can connect to a support representative by clicking on the Help menu and then choose Join Support Session.